Contact Us

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35 Selegie Rd
Singapore, 188307
Singapore

+65 63384568

Scuba diving equipment shop, authorized dealers of Oceanic, Hollis, Aeris, Lavacore and Pinnacle diving equipment and so much more.

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Warranty Information

FAILURE TO REGISTER THE PRODUCT DOES NOT DIMINISH THE CONSUMER’S WARRANTY RIGHTS.
Please retain your original dated sales receipt. For warranty service of your purchase, you will need to provide a copy of your dated sales receipt obtained from our Authorized Dealer to confirm warranty status.

Products not purchased from an authorized source MAY NOT be authentic, be complete, have all design and production updates, meet factory performance and quality standards, and may have been tampered with.

Oceanic Asia Pacific offers warranty for all Oceanic, Aeris, Hollis, Pinnacle, Lavacore and Ocean Pro products purchased directly from Oceanic Asia Pacific or from any of our authorized dealers in Singapore, Malaysia and Indonesia.

Warranty coverage will only be honored if accompanied by a proof of purchase from any of our authorized dealers.

Should the product prove to be defective for any reason (other than those listed as limitations below) the product will be serviced or replaced at Oceanic Asia Pacific’s sole discretion at no charge (excluding shipping and handling). [See Section 3.2]

This warranty shall be void if the equipment has been tampered with by a person or persons other than an Authorized Oceanic Service Technician, or if the equipment is used for rental, military or commercial purposes.

If your product was not purchased through an Oceanic Asia Pacific Authorized outlet, an ADMIN FEE WILL BE LEVIED, regardless of warranty status, for any service required (excluding shipping and handling).

You may alternatively choose to return your product to the original point of purchase for service.

Oceanic Asia Pacific will not be held responsible for any agreements orally or in writing with the exception of those expressly included in this warranty statement.

1.1 Hardware Warranty Period

Oceanic, Aeris and Hollis Hardware, which is defined as Regulators, Octopus Regulators, Buoyancy Compensators, Wing and Harness systems and Analogue Gauges and Dive Torches, are provided with a warranty of one year when purchased from Oceanic Asia Pacific or any of our authorized dealers.

This warranty shall cover against any defects in materials, workmanship and performance to product specifications. Specific product warranty details can be found in section 3.3 below.

1.2 Hardware Warranty Exclusions

The one year warranty of the above mentioned products will be considered void if:

  • The product is used beyond the normal recreational purposes of which it was intended for (eg. Rental, military or commercial purposes).
  • The equipment has been tampered with by anyone not authorized by Oceanic Asia Pacific to provide such a service.
  • The warranty is not transferable and only extends to the original purchaser only.
  • The warranty does not cover loss or damage due to accident, abuse, tampering, lack of maintenance, and exposure to excessive temperatures, extended sunlight and deterioration chemicals.
  • Normal Wear and tear as determined by age and usage is excluded from the one-year warranty.

2.1 Soft Wear and Warm Wear Warranty Period

Oceanic, Aeris, Hollis, Pinnacle, Lavacore and Ocean Pro Soft Wear and Warm Wear which is defined as Masks, Fins, Snorkels, Wetsuits, Hoods, Vests, Boots, Gloves and accessories are provided with a warranty of one year when purchased from Oceanic Asia Pacific or any of our authorized dealers.

This warranty shall cover against any defects in materials, workmanship and performance to product specifications. Specific product warranty details can be found in section 3.3 below.

2.2 Soft Wear and Warm Wear Warranty Exclusions

The one year warranty of the above mentioned products will be considered void if:

  • The product is used beyond the normal recreational purposes of which it was intended for (eg. Rental, military or commercial purposes).
  • The equipment has been tampered with by anyone not authorized by Oceanic Asia Pacific to provide such a service.
  • The warranty is not transferable and only extends to the original purchaser only.
  • The warranty does not cover loss or damage due to accident, abuse, tampering, lack of maintenance, and exposure to excessive temperatures, extended sunlight and deterioration chemicals.
  • Normal Wear and tear as determined by age and usage is excluded from the one-year warranty.

3.1 How To Proceed With Your Warranty Claim

Should you wish to exercise your right to a warranty claim, please bring the affected product to the authorized dealer which you purchased it from and have them forward it to Oceanic Asia Pacific. You may also alternatively choose to send the product directly to Oceanic Asia Pacific by first providing us with the relevant information.

3.2 Costs Involved With A Valid Warranty Claim

Oceanic Asia Pacific, at our sole discretion, will fix, repair or replace any defective product with a valid warranty at no cost to the consumer (excluding shipping and handling).

Products may alternatively also be returned directly to Oceanic Asia Pacific. After servicing, the product will then be returned to the said authorized dealer for collection or directly back to the consumer. The remaining period of the applicable warranty will then continue to apply. Please refer to section 3.3 for further details on warranty period.

All labor fees included in the service process are the responsibility of the owner of the product serviced.

3.3 What The Warranty Covers

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3.4 What Is Performed During Factory Repairs

Factory Full Service and Calibration is our standard repair process for any defective (current model) dive computer or instrument and subjected to the same quality control process as all new units.

Regulators returned for service will have parts replaced as necessary and tuned to factory specifications.

Buoyancy Compensators will only have the inflator assembly and over pressure valves serviced unless otherwise stated. The BCD will then be fully inflated to check for leaks.

Dive Computers will be tested as deemed necessary. Depending on availability, we typically replace returned units with similar instruments that have already undergone the Full Service and Calibration process, allowing a faster turnaround time. Dive computer logs are erased.

Wetsuits will be assessed upon receipt and we retain the right to return a product if we believe that the product is beyond repair and due the result of owner’s negligence.

Spare parts for obsolete products may leave the customer with no further option than to upgrade to a new current unit.

Products that are worn out, damaged or deteriorated beyond repair will not be serviced.

3.5 Non-warranty Repairs

Most non-warranty repairs offer a one-year limited warranty. Some product repairs such as dry suits and lights offer a 90-Day Limited Warranty.